Optus 2nd Sim Card Install – BWR Support Services

Request:

Optus requires a 2nd backup SIM card (Non-Optus) to be installed into store gateway.

Action:

The Cellular gateway is located on the ceiling at the front of each store.

Install the Store Labelled Backup SIM card into the Cisco Cellular gateway. See steps below.

Run speedtest and take photos of results.

Check the comms rack fans.

Equipment Provided: (Either sent to you or to be picked up at BWR Local Office)

SIM Card (non-Optus) which is labelled with store name
Labelled TAG Zip Tie

Equipment Required:

Ladder and safety cones (place safety cones these around the ladder)
Spare Cat6 Patch Cable.

Steps:

Go to https://bwr.services/sim and follow steps to complete works whilst onsite. Please submit prior to leaving site.

Below is Outline of Steps if link is not accessible.

Sign In to Store with your DoneSafe Induction ID.
Take Photo of the SIM Card to Capture the SIM Number. Text to BWR 0404 555 225.
Go to Front of Store with ladder and dismount the gateway by pressing the button on the base and turn gateway counter-clockwise.
Remove back cover and disconnect the ethernet cable furthest from SIM cards and check that gateway LED indicator is off. If it's not off, plug ethernet cable back in. Unplug the other ethernet cable, and check that gateway LED indicator is off.
Insert New SIM Card into the empty slot and eject the Optus Sim Card. Leave Optus SIM card in the ejected position, do not need to completely remove it.
Reinsert Ethernet cable. Check that gateway is getting power.
Remount gateway and update us what the LED indicator is showing.
Go to comms cabinet in Back Of House (BOH) and find the POE injector, usually installed behind the secondary router.
Trace power cable from POE Injector to power socket. Tag power plug with Zip Tie Label and take photo.

e.g
Confirm New SIM is now active with Tech Support.
Remove Patch Cable from fixed network/NBN connection on Primary MX, port 1
Confirm with Support new SIM is now providing network
Get store staff to:
1. Test Jarvis, MY HUB and Pronto (make sure staff can log into)
2. On BOH computer, open a new browser window. Go to www.speedtest.net and run a test
3. Take photo of speed test results (For privacy reasons, please ensure photo only contains results ONLY). Text to BWR 0404 555 225
  
  Example:
Once all tested on NON-Optus SIM, reconnect NBN to Primary MX Port 1
Confirm with Support Primary Network is working
Get store staff to do another Speedtest on BOH computer. Capture result. Text to BWR 0404 555 225
Go back to gateway and disconnect the correct ethernet cable to power it off.
Push the Optus Sim back in.
1. ensure both SIMs are inserted, reinsert Ethernet cable, check that gateway is getting power.
Remount gateway and update us what the LED indicator is showing.
Confirm with store staff all systems and functions are working as expected.
Check the comms rack fans are operating or noisy or faulty and report this to BWR.
Take photos of the comms rack(s), Full view with doors open.
Send 3 photos of the store.
1. Outside, include full façade of the store.
2. Inside view, from entrance of the store
3. Store entrance view from the inside.